{"id":4392,"date":"2013-12-11T00:17:04","date_gmt":"2013-12-10T23:17:04","guid":{"rendered":"http:\/\/shop.pronatur24.eu\/?page_id=4392"},"modified":"2023-10-13T12:26:50","modified_gmt":"2023-10-13T10:26:50","slug":"problemes-commande-expedition-paiement","status":"publish","type":"page","link":"https:\/\/ecoturbino.shop\/fr\/problems-order-dispatch-pay\/","title":{"rendered":"Probl\u00e8mes connus pouvant compliquer votre commande"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-1974326208\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"2000\" height=\"230\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/support-webdeals_2000.webp\" class=\"bg attachment-original size-original\" alt=\"En-t\u00eate de support\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-930290814\" class=\"text-box banner-layer x50 md-x50 lg-x100 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div id=\"text-1352169390\" class=\"text\">\n\t\t\n<h1><a href=\"tel:+43557424010\"><img decoding=\"async\" class=\"wp-image-113483\" title=\"Ligne d&#039;assistance ecoturbino\" src=\"\/wp-content\/uploads\/2023\/10\/phone-weiss-voll.svg\" alt=\"Ligne d&#039;assistance ecoturbino\" width=\"100\" height=\"100\" \/> +43 (0)5574 24010<\/a><\/h1>\n\t\t\n<style>\n#text-1352169390 {\n  font-size: 0.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-930290814 {\n  width: 100%;\n}\n#text-box-930290814 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-930290814 {\n    width: 75%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-930290814 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1974326208 {\n  padding-top: 110px;\n}\n#banner-1974326208 .overlay {\n  background-color: rgba(0, 0, 0, 0.17);\n}\n@media (min-width:550px) {\n  #banner-1974326208 {\n    padding-top: 170px;\n  }\n}\n@media (min-width:850px) {\n  #banner-1974326208 {\n    padding-top: 190px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-121857605\">\n\n\t<div id=\"col-393108390\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-1470447392\">\n\n\t<div id=\"col-432141409\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"headlinefocus\">Voici les premiers soins pour une commande r\u00e9ussie !<\/h2>\n<p>Notre ligne d'assistance imm\u00e9diate, par t\u00e9l\u00e9phone ou par chat, est disponible et peut \u00eatre jointe principalement du lundi au vendredi, entre 13 heures et 20 heures.<\/p>\n<p><strong>La plupart du temps, cependant, il ne s'agit que de petits obstacles qui peuvent \u00eatre r\u00e9solus rapidement :<\/strong><\/p>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;height:1px;\"><\/div>\n<ul>\n<li><strong>TOUS LES CHAMPS OBLIGATOIRES doivent \u00eatre remplis !<\/strong><\/li>\n<li>Les <strong>NUM\u00c9RO DE T\u00c9L\u00c9PHONE<\/strong> est un champ obligatoire et est parfois tr\u00e8s important, par exemple si le livreur de colis ne trouve pas l'adresse ou si nous avons une question rapide \u00e0 poser pour pouvoir exp\u00e9dier le colis.<\/li>\n<li>A <strong>NUM\u00c9RO DE MAISON<\/strong> est obligatoire pour que le colis soit livr\u00e9 avec succ\u00e8s. Lorsque vous remplissez le formulaire automatiquement (via PayPal ou Amazon Pay), veuillez v\u00e9rifier que tous les champs ont \u00e9t\u00e9 remplis correctement.<\/li>\n<li><strong>CONDITIONS G\u00c9N\u00c9RALES<\/strong> et <strong>CONDITIONS D'ANNULATION<\/strong> sont \u00e9galement n\u00e9cessaires pour que la commande soit couronn\u00e9e de succ\u00e8s.<\/li>\n<li>La commande n'est accept\u00e9e que lorsque la page de confirmation de la commande s'affiche apr\u00e8s avoir cliqu\u00e9 sur le bouton <strong>ACHETER<\/strong> bouton.<\/li>\n<li>Pas d'e-mail apr\u00e8s la commande ? Veuillez v\u00e9rifier <strong>LES DEUX DOSSIERS SPAM<\/strong>. Le dossier local sur votre appareil et le dossier spam dans le webmail.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1665738524\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1404182078\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en.webp\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"1950\" height=\"2101\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en.webp\" class=\"attachment-original size-original\" alt=\"Checkout ecoturbino\" srcset=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en.webp 1950w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-470x506.webp 470w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-436x470.webp 436w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-635x684.webp 635w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-743x800.webp 743w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-1485x1600.webp 1485w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-1426x1536.webp 1426w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-1901x2048.webp 1901w\" sizes=\"(max-width: 1950px) 100vw, 1950px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">Checkout ecoturbino<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1404182078 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;height:1px;\"><\/div>\n<h3 class=\"accordion_title\">Les obstacles connus qui peuvent entraver votre achat<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-1772521008\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1772521008-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-shop-does-not-work.-no-fields-are-displayed.-payment-methods-cannot-be-selected.\" aria-expanded=\"false\" aria-controls=\"accordion-1772521008-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>La boutique ne fonctionne pas. Aucun champ n'est affich\u00e9. Les modes de paiement ne peuvent pas \u00eatre s\u00e9lectionn\u00e9s.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1772521008-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1772521008-label\">\n\t\t\t\n<p><strong>D\u00e9sactiver les extensions bloquantes dans le navigateur !<\/strong><\/p>\n<p>Les extensions bloquantes peuvent affecter EXTR\u00caMEMENT la fonctionnalit\u00e9 de base d'un magasin en ligne. Cela peut aller jusqu'\u00e0 ce que le contenu ne s'affiche plus, que les syst\u00e8mes de paiement ne fonctionnent plus ou qu'une commande ne puisse plus \u00eatre compl\u00e9t\u00e9e. Les extensions de navigateur connues pour ce type de probl\u00e8me sont les suivantes :<\/p>\n<ul>\n<li><strong>NoScript <\/strong>(<a title=\"Recherche de NoScript\" href=\"http:\/\/www.google.at\/search?q=noscript\" target=\"_blank\" rel=\"noopener\">http:\/\/www.google.com\/search?q=noscript<\/a>)<br \/>\nNoScript est une extension de navigateur qui emp\u00eache les fonctions JavaScript automatiques dans le navigateur. Il en r\u00e9sulte, par exemple, qu'un produit ne peut plus \u00eatre plac\u00e9 dans le panier d'achat. Ou encore, le transfert vers le mode de paiement s\u00e9lectionn\u00e9 pour r\u00e9gler la commande est bloqu\u00e9.<\/li>\n<li><strong>AdBlocker<\/strong> (<a title=\"Recherche d&#039;AdBlocker\" href=\"http:\/\/www.google.com\/search?q=adblocker\" target=\"_blank\" rel=\"noopener\">http:\/\/www.google.com\/search?q=adblocker<\/a>)<br \/>\nAdBlocker est une extension qui emp\u00eache l'affichage de publicit\u00e9s sur la page d'accueil. Cela n'affecte pas n\u00e9cessairement une boutique en ligne. Toutefois, cette extension bloque l'affichage de l'aide ou des informations compl\u00e9mentaires sur les diff\u00e9rents produits.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-984591666\" class=\"accordion-item\">\n\t\t<a id=\"accordion-984591666-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-shop-looks-&#039;torn&#039;.-fields-and-graphics-are-pointlessly-shifted.\" aria-expanded=\"false\" aria-controls=\"accordion-984591666-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Le magasin a l'air 'd\u00e9chir\u00e9'. Les champs et les graphiques sont inutilement d\u00e9plac\u00e9s.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-984591666-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-984591666-label\">\n\t\t\t\n<p><strong>Utilisez toujours un navigateur \u00e0 jour pour naviguer sur Internet !<\/strong><\/p>\n<p>Choisissez entre ces trois programmes Internet pour surfer sur Internet de mani\u00e8re moderne et multim\u00e9dia. N'oubliez pas de toujours utiliser la derni\u00e8re version. Bien entendu, d'autres navigateurs sont \u00e9galement recommand\u00e9s, tels que <a title=\"T\u00e9l\u00e9charger Opera\" href=\"http:\/\/www.opera.com\/de\/download\" target=\"_blank\" rel=\"noopener\">Op\u00e9ra<\/a> ou <a title=\"T\u00e9l\u00e9charger Safari\" href=\"https:\/\/www.apple.com\/uk\/safari\/\" target=\"_blank\" rel=\"noopener\">Safari (sur Mac)<\/a><a title=\"T\u00e9l\u00e9charger Opera\" href=\"http:\/\/www.opera.com\/de\/download\" target=\"_blank\" rel=\"noopener\">.<\/a><\/p>\n<p style=\"text-align: left;\">\n<div class=\"row\"  id=\"row-1771046846\">\n\n\t<div id=\"col-1754524186\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:80%;\">\n\t\t\t<a href=\"https:\/\/www.mozilla.org\/de\/firefox\/new\/\" rel=\"sponsored noopener\">\t\t\t<div class=\"\" >\n\t\t\t\t<img decoding=\"async\" width=\"77\" height=\"79\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/firefox-logo-icon.svg\" class=\"attachment- size-\" alt=\"Navigateur Firefox\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n<h3>Firefox<\/h3>\n<p><a href=\"https:\/\/www.mozilla.org\/de\/firefox\/new\/\" target=\"_blank\" rel=\"noopener sponsored\">Installer maintenant<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1064377265\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:80%;\">\n\t\t\t<a href=\"https:\/\/www.google.com\/intl\/de_de\/chrome\/\" target=\"_blank\" rel=\"sponsored noopener\">\t\t\t<div class=\"\" >\n\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/chrome-logo-icon.svg\" class=\"attachment- size-\" alt=\"Navigateur Chrome\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n<h3>Chrome<\/h3>\n<p><a href=\"https:\/\/www.google.com\/intl\/de_de\/chrome\/\" target=\"_blank\" rel=\"noopener sponsored\">Installer maintenant<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1959478962\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:80%;\">\n\t\t\t<a href=\"https:\/\/www.microsoft.com\/de-de\/edge\/\" target=\"_blank\" rel=\"sponsored noopener\">\t\t\t<div class=\"\" >\n\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/microsoft-edge-icon.svg\" class=\"attachment- size-\" alt=\"Navigateur Edge\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n<h3>Bord<\/h3>\n<p><a href=\"https:\/\/www.microsoft.com\/de-de\/edge\/\" target=\"_blank\" rel=\"noopener sponsored\">Installer maintenant<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1428759961\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:80%;\">\n\t\t\t<a href=\"https:\/\/brave.com\/\" target=\"_blank\" rel=\"sponsored noopener\">\t\t\t<div class=\"\" >\n\t\t\t\t<img decoding=\"async\" width=\"256\" height=\"301\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/brave-logo-icon.svg\" class=\"attachment- size-\" alt=\"Navigateur courageux\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n<h3>Courageux<\/h3>\n<p><a href=\"https:\/\/brave.com\/\" target=\"_blank\" rel=\"noopener sponsored\">Installer maintenant<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2480190950\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2480190950-label\" class=\"accordion-title plain\" href=\"#accordion-item-live-chat-for-quick-technical-help-and-advice\" aria-expanded=\"false\" aria-controls=\"accordion-2480190950-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Chat en direct pour une aide et des conseils techniques rapides<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2480190950-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2480190950-label\">\n\t\t\t\n<div class=\"row\"  id=\"row-601990167\">\n\n\t<div id=\"col-1154002401\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Nous exploitons notre chat en direct pour diverses raisons. En clair, pour pouvoir r\u00e9pondre le plus rapidement possible aux questions sur les produits. Et bien s\u00fbr, pour pouvoir offrir une aide rapide, il faut qu'il y ait des obstacles mineurs lors de la commande.<\/p>\n<p>M\u00eame si notre chat n'est pas toujours disponible en direct, il est possible d'envoyer des messages \u00e0 la hotline PROnatur24\u00ae. Parlez-nous - essayez !<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1066644671\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_771631837\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"297\" height=\"302\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/live-chat-sferics-en.webp\" class=\"attachment-original size-original\" alt=\"Chat en direct\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_771631837 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-1767502914\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1767502914 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1319,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4392","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecoturbino.shop\/fr\/wp-json\/wp\/v2\/pages\/4392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecoturbino.shop\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecoturbino.shop\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecoturbino.shop\/fr\/wp-json\/wp\/v2\/users\/1319"}],"replies":[{"embeddable":true,"href":"https:\/\/ecoturbino.shop\/fr\/wp-json\/wp\/v2\/comments?post=4392"}],"version-history":[{"count":0,"href":"https:\/\/ecoturbino.shop\/fr\/wp-json\/wp\/v2\/pages\/4392\/revisions"}],"wp:attachment":[{"href":"https:\/\/ecoturbino.shop\/fr\/wp-json\/wp\/v2\/media?parent=4392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}