{"id":4392,"date":"2013-12-11T00:17:04","date_gmt":"2013-12-10T23:17:04","guid":{"rendered":"http:\/\/shop.pronatur24.eu\/?page_id=4392"},"modified":"2023-10-13T12:26:50","modified_gmt":"2023-10-13T10:26:50","slug":"problemen-bestelling-verzending-betalen","status":"publish","type":"page","link":"https:\/\/ecoturbino.shop\/nl\/problems-order-dispatch-pay\/","title":{"rendered":"Bekende problemen die je bestelling kunnen bemoeilijken"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-1285234994\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"2000\" height=\"230\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/support-webdeals_2000.webp\" class=\"bg attachment-original size-original\" alt=\"Ondersteuning Kop\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1682419002\" class=\"text-box banner-layer x50 md-x50 lg-x100 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div id=\"text-3936622740\" class=\"text\">\n\t\t\n<h1><a href=\"tel:+43557424010\"><img decoding=\"async\" class=\"wp-image-113483\" title=\"Hotline ecoturbino\u00ae\" src=\"\/wp-content\/uploads\/2023\/10\/phone-weiss-voll.svg\" alt=\"Hotline ecoturbino\u00ae\" width=\"100\" height=\"100\" \/> +43 (0)5574 24010<\/a><\/h1>\n\t\t\n<style>\n#text-3936622740 {\n  font-size: 0.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1682419002 {\n  width: 100%;\n}\n#text-box-1682419002 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1682419002 {\n    width: 75%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-1682419002 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1285234994 {\n  padding-top: 110px;\n}\n#banner-1285234994 .overlay {\n  background-color: rgba(0, 0, 0, 0.17);\n}\n@media (min-width:550px) {\n  #banner-1285234994 {\n    padding-top: 170px;\n  }\n}\n@media (min-width:850px) {\n  #banner-1285234994 {\n    padding-top: 190px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-1236499879\">\n\n\t<div id=\"col-2088439609\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-75160699\">\n\n\t<div id=\"col-1609765761\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"headlinefocus\">Hier is eerste hulp voor een succesvolle bestelling!<\/h2>\n<p>Onze directe hotline, per telefoon of via chat, is beschikbaar en meestal bereikbaar van maandag tot en met vrijdag, tussen 13.00 en 20.00 uur.<\/p>\n<p><strong>Meestal zijn er echter maar kleine hindernissen die snel kunnen worden opgelost:<\/strong><\/p>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;height:1px;\"><\/div>\n<ul>\n<li><strong>ALLE VERPLICHTE VELDEN moeten worden ingevuld!<\/strong><\/li>\n<li>De <strong>TELEFOONNUMMER<\/strong> is een verplicht veld en is soms erg belangrijk, bijvoorbeeld als de pakketchauffeur het adres niet kan vinden of als we snel een vraag hebben om te kunnen verzenden.<\/li>\n<li>A <strong>HUISNUMMER<\/strong> is verplicht voor een succesvolle pakketlevering. Als je het formulier automatisch invult (via PayPal of Amazon Pay), controleer dan of alle velden correct zijn ingevuld.<\/li>\n<li><strong>ALGEMENE VOORWAARDEN<\/strong> en <strong>ANNULERINGSVOORWAARDEN<\/strong> zijn ook noodzakelijk voor een succesvolle bestelling.<\/li>\n<li>De bestelling is pas geslaagd als de bevestigingspagina van de bestelling wordt weergegeven nadat op de knop <strong>NU KOPEN<\/strong> knop.<\/li>\n<li>Geen e-mail na bestelling? Controleer <strong>BEIDE SPAMMAPPEN<\/strong>. De lokale map op uw apparaat en de spammap in webmail.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1308973413\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1807442886\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-1485x1600.webp\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"743\" height=\"800\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-743x800.webp\" class=\"attachment-medium size-medium\" alt=\"Ecoturbino afrekenen\" srcset=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-743x800.webp 743w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-336x362.webp 336w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-436x470.webp 436w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-574x618.webp 574w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-1485x1600.webp 1485w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-1426x1536.webp 1426w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en-1901x2048.webp 1901w, https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/10\/checkout-ecoturbino-en.webp 1950w\" sizes=\"(max-width: 743px) 100vw, 743px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">Ecoturbino afrekenen<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1807442886 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;height:1px;\"><\/div>\n<h3 class=\"accordion_title\">Bekende hindernissen die je aankoop in de weg kunnen staan<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-2155648870\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2155648870-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-shop-does-not-work.-no-fields-are-displayed.-payment-methods-cannot-be-selected.\" aria-expanded=\"false\" aria-controls=\"accordion-2155648870-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Schakel\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>De winkel werkt niet. Er worden geen velden weergegeven. Betalingsmethoden kunnen niet worden geselecteerd.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2155648870-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2155648870-label\">\n\t\t\t\n<p><strong>Blokkerende extensies in de browser uitschakelen!<\/strong><\/p>\n<p>Blocker-extensies kunnen de basisfuncties van een webwinkel EXTREMEL aantasten. Dit kan zo ver gaan dat inhoud niet meer wordt weergegeven, betalingssystemen niet meer werken of een bestelling niet meer kan worden afgerond. Bekende browserextensies hiervoor zijn:<\/p>\n<ul>\n<li><strong>NoScript <\/strong>(<a title=\"Zoeken naar NoScript\" href=\"http:\/\/www.google.at\/search?q=noscript\" target=\"_blank\" rel=\"noopener\">http:\/\/www.google.com\/search?q=noscript<\/a>)<br \/>\nNoScript is een browserextensie die automatische JavaScript-functies in de browser verhindert. Het resultaat is dat een product bijvoorbeeld niet meer in het winkelwagentje kan worden geplaatst. Of het doorsturen naar de geselecteerde betaalmethode om de bestelling te betalen wordt geblokkeerd.<\/li>\n<li><strong>AdBlocker<\/strong> (<a title=\"Zoeken naar AdBlocker\" href=\"http:\/\/www.google.com\/search?q=adblocker\" target=\"_blank\" rel=\"noopener\">http:\/\/www.google.com\/search?q=adblocker<\/a>)<br \/>\nAdBlocker is een extensie die in principe voorkomt dat advertenties worden weergegeven op de startpagina. Dit heeft niet noodzakelijkerwijs invloed op een online winkel. Deze extensie blokkeert echter wel de weergave van hulp of aanvullende informatie over de afzonderlijke producten.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-43143263\" class=\"accordion-item\">\n\t\t<a id=\"accordion-43143263-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-shop-looks-&#039;torn&#039;.-fields-and-graphics-are-pointlessly-shifted.\" aria-expanded=\"false\" aria-controls=\"accordion-43143263-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Schakel\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>De winkel ziet er 'gescheurd' uit. Velden en afbeeldingen zijn zinloos verschoven.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-43143263-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-43143263-label\">\n\t\t\t\n<p><strong>Gebruik altijd een up-to-date browser om op internet te surfen!<\/strong><\/p>\n<p>Kies tussen deze drie internetprogramma's om op een moderne en multimediale manier op het internet te surfen. Vergeet niet om altijd de nieuwste versie te gebruiken. Natuurlijk zijn er ook andere browsers die worden aanbevolen, zoals <a title=\"Opera downloaden\" href=\"http:\/\/www.opera.com\/de\/download\" target=\"_blank\" rel=\"noopener\">Opera<\/a> of <a title=\"Downloaden Safari\" href=\"https:\/\/www.apple.com\/uk\/safari\/\" target=\"_blank\" rel=\"noopener\">Safari (op Mac)<\/a><a title=\"Opera downloaden\" href=\"http:\/\/www.opera.com\/de\/download\" target=\"_blank\" rel=\"noopener\">.<\/a><\/p>\n<p style=\"text-align: left;\">\n<div class=\"row\"  id=\"row-1028966109\">\n\n\t<div id=\"col-2023720244\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:80%;\">\n\t\t\t<a href=\"https:\/\/www.mozilla.org\/de\/firefox\/new\/\" rel=\"sponsored noopener\">\t\t\t<div class=\"\" >\n\t\t\t\t<img decoding=\"async\" width=\"340\" height=\"350\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/firefox-logo-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Firefox-browser\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n<h3>Firefox<\/h3>\n<p><a href=\"https:\/\/www.mozilla.org\/de\/firefox\/new\/\" target=\"_blank\" rel=\"noopener sponsored\">Nu installeren<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-918044494\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:80%;\">\n\t\t\t<a href=\"https:\/\/www.google.com\/intl\/de_de\/chrome\/\" target=\"_blank\" rel=\"sponsored noopener\">\t\t\t<div class=\"\" >\n\t\t\t\t<img decoding=\"async\" width=\"340\" height=\"340\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/chrome-logo-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Chrome-browser\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n<h3>Chroom<\/h3>\n<p><a href=\"https:\/\/www.google.com\/intl\/de_de\/chrome\/\" target=\"_blank\" rel=\"noopener sponsored\">Nu installeren<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1554118166\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:80%;\">\n\t\t\t<a href=\"https:\/\/www.microsoft.com\/de-de\/edge\/\" target=\"_blank\" rel=\"sponsored noopener\">\t\t\t<div class=\"\" >\n\t\t\t\t<img decoding=\"async\" width=\"340\" height=\"340\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/microsoft-edge-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Edge-browser\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n<h3>Rand<\/h3>\n<p><a href=\"https:\/\/www.microsoft.com\/de-de\/edge\/\" target=\"_blank\" rel=\"noopener sponsored\">Nu installeren<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-334847593\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:80%;\">\n\t\t\t<a href=\"https:\/\/brave.com\/\" target=\"_blank\" rel=\"sponsored noopener\">\t\t\t<div class=\"\" >\n\t\t\t\t<img decoding=\"async\" width=\"340\" height=\"401\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/brave-logo-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Dappere browser\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n<h3>Dappere<\/h3>\n<p><a href=\"https:\/\/brave.com\/\" target=\"_blank\" rel=\"noopener sponsored\">Nu installeren<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2471381880\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2471381880-label\" class=\"accordion-title plain\" href=\"#accordion-item-live-chat-for-quick-technical-help-and-advice\" aria-expanded=\"false\" aria-controls=\"accordion-2471381880-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Schakel\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Live chat voor snelle technische hulp en advies<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2471381880-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2471381880-label\">\n\t\t\t\n<div class=\"row\"  id=\"row-1162983785\">\n\n\t<div id=\"col-1001947490\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>We gebruiken onze live chat om verschillende redenen. Duidelijk om vragen over producten zo snel mogelijk te kunnen beantwoorden. En om snel hulp te kunnen bieden, moeten er natuurlijk kleine hindernissen zijn bij het bestellen.<\/p>\n<p>Zelfs als onze chat niet altijd live beschikbaar is, kunnen berichten naar de PROnatur24\u00ae hotline worden gestuurd. Praat gewoon met ons - probeer het!<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1768374171\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1272282989\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"297\" height=\"302\" src=\"https:\/\/ecoturbino.shop\/wp-content\/uploads\/2023\/08\/live-chat-sferics-en.webp\" class=\"attachment-medium size-medium\" alt=\"Live chat\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1272282989 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-1344775760\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1344775760 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1319,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4392","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecoturbino.shop\/nl\/wp-json\/wp\/v2\/pages\/4392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecoturbino.shop\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecoturbino.shop\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecoturbino.shop\/nl\/wp-json\/wp\/v2\/users\/1319"}],"replies":[{"embeddable":true,"href":"https:\/\/ecoturbino.shop\/nl\/wp-json\/wp\/v2\/comments?post=4392"}],"version-history":[{"count":0,"href":"https:\/\/ecoturbino.shop\/nl\/wp-json\/wp\/v2\/pages\/4392\/revisions"}],"wp:attachment":[{"href":"https:\/\/ecoturbino.shop\/nl\/wp-json\/wp\/v2\/media?parent=4392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}